The Art and Science of Delivering Superior Customer Service

Wednesday, April 12, 2017 1:30 PM - 3:00 PM (Eastern Time (US & Canada))

04-12-2017 01:30 PM 04-12-2017 03:00 PM 15 The Art and Science of Delivering Superior Customer Service The Art and Science of Delivering Superior Customer Service Online ACEC acec@acec.org false MM/DD/YYYY add to calendar

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This online class carries 1.5 PDHs (Professional Development Hours).

Curriculum Track: Contracts and Risk Management

Member Organization: National Events

Faculty: Charles McIntyre, Director of Marketing, Cochran, Inc. and Harold Glaser, Director of Business Development, Kennedy/Jenks Consultants

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What makes clients choose your firm ... and keeps them coming back? It's the million dollar question. 

The answer? A culture of superior customer service - one that blends the technical experience of engineers and project managers with the emotional component of firm values and psychology.

Join Harold Glaser and Charles McIntyre to learn useful tools that will help you create a customer-focused culture and deliver service that exceeds expectations. You'll examine how other companies combine technology with client service to establish high margins and repeat business from loyal customers. You'll also learn how to:

  • Evaluate your firm’s culture of customer service
  • Lead change within your firm toward a desired culture
  • Identify the components, levels, and evolution of service-based relationships with clients
  • Avoid pitfalls, obtain feedback, and adjust your service to obtain the next assignment

 

Registration:
ACEC Members: $199
Non-members: $299

Click here for the faxable registration form

Location

Online
>> Click here to register.

Contact

Maureen Brown
202-682-4349
education@acec.org

 

X Did you know ...? All ACEC Online Classes carry 1-1.5 PDH credits. For more information check out our complete list of FAQs. Find My Answer >>

 

Refunds, Credits, Substitutions, and Cancellations

To successfully access an ACEC live or on-demand online class, you must be using Windows 7 or higher.

For cancellations received at least 15 days prior to program date, ACEC will issue a full refund. For cancellations received between 14 days and 3 days prior to program date, ACEC will issue credits toward any ACEC online class, live or on-demand. Credits are valid for 6 months from issue date. For cancellations received 2 days or less before a program date, no refunds or credits will be issued. Refunds or credits will not be issued for "no-shows." Registrants may choose another online class or substitute attendee/s without penalty at any time. Contact education@acec.org for further information.

 

 

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