How to Preempt Your Competition
Preemptive
marketing means getting there before the competition. Based on 1999 research of
more than 250 presidents and senior VPs, the following key issues were
established to help avoid obstacles and establish effective long-term sales and
business development.
Jugular Knowledge
Know how to generate an emotional response from a prospect before you make
any sales approach. Otherwise, you will waste time and your sales visits will be
inconclusive.
Interaction
Interaction should be based on the decision-maker’s need for information
and feedback at the earliest decision-making points. You must be indispensable,
which will create trust, credibility, dependability, and sensitivity.
Unbundle the Added Value
To create trust and distinguish your company from the competition, it is
critical that you provide added-value information. It will result in significant
improvements to your prospects’ process and pocket, and they will perceive the
information as essential to their success.
Systemize the Approach
Create a system with fundamental elements of the prospect’s needs before
the negotiation process begins. A master list of major questions will help the
screening process.
First Contact "Home Runs"
Avoid wasting time by making your follow-up information concise, by including
as many decision-makers as possible in the earliest presentation, and making
sure you ask the right questions. You will know all the potential pitfalls that
concern the decision-maker and avoid opening the door for your competitors. Make
sure you deliver the information in the way that individual decision-makers
absorb information. Finally, avoid discussions of eventual cost until the added
value element has been established.
Preemptive Tone
Your message has to have tactical suggestions to help the client, and you
should avoid any promotional discussions.
Preemptive "Nadering"
Set the standards for how your staff should interact with prospects by
demonstrating usefulness and offering tips on what to avoid. Include information
about the ploys that your competitors might use and offer tips on “what not to
do” that expose the competitor’s weaknesses.
Roger Pickar is president of I 3,
one of the largest attitudinal research firms in the design industry. I3
and ACEC/RMF are offering a free database online called the Corporate
Intelligence Reports, interactive customized data revealing corporate
expansion intentions and needs in the next 1-3 years along with insight on their
values and opinions of the design and construction industry. Visit the web site
at http://www.ithreeinfo.com.
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Volume XXI, Number 2, February 4th, 2000
Congressional Leaders Eye “mid-course” Highway and Transit Measure
The
prospect of more than $2 billion in extra gas tax revenues flowing into federal
coffers this year, as well as election year jitters over control of Congress,
are creating new interest in revisiting the $218-billion Transportation Equity
Act (TEA-21). As the mid-point of the six-year authorization measure nears, both
House and Senate leaders are sending signals that they are open to tinkering
with the act and even entertaining new project requests for vulnerable
lawmakers. But reopening the Act carries considerable risks, including the
possibility of a wholesale attack on the budgetary ‘firewalls’ that link
highway and transit spending to gas tax receipts. Regardless of how events
unfold, ACEC will work with congressional leaders again this year to ensure the
proper allocation of funds as dictated by TEA-21, including allocation or
additional gas tax revenues that exceed levels anticipated in the 1998 law. ACEC
will also support efforts to further improve the environmental review of
transportation projects and to clarify the role of the Clean Air Act in
transportation planning. For more information, contact Chip Wallace (cwallace@acec.org)
at ACEC.
ACEC Members Mobilize in Support of FAA Bill
Conferees
to the stalled FAA Reauthorization Bill (H.R. 1000) returned to the negotiating
table January 26, but their brief discussion did nothing to loosen the gridlock
over how to fund airport and airway projects. House Transportation and
Infrastructure Committee Chairman Bud Shuster (R-PA) has urged Senate Budget
Committee Chairman Pete Domenici (R-NM) and other Senate conferees to help craft
an acceptable funding deal for the FAA that would permit a bill to be finalized
early this year. Domenici and others continue to balk at Shuster’s plan to
guarantee spending levels for aviation. With the expiration last October of the
latest short-term extension measure, all federal funding for new airport
improvement projects remains on hold. ACEC has teamed up with the Airport
Consultants Council, a group that represents aviation consulting firms as well
as the suppliers of airport equipment and products, to launch a grassroots
effort in support of a long-term FAA bill. The effort will highlight the need
for increased infrastructure investment and emphasize the importance of
predictable multi-year funding for the planning of major airport projects. ACEC
members will be asked to tailor a sample letter to be faxed or mailed to the
Senate leadership and to their individual Senators. For more information about
how you can help, click on the Legislative and Regulatory icon at www.acec.org.
CELSOC Initiative on November Ballot
CELSOC’s
initiative, Fair Competition and Taxpayer Savings Act, is now officially on the
November ballot. Collecting more than one million signatures is truly an
outstanding achievement for CELSOC and its entire coalition of supporters. ACEC
would also like to thank all members and friends who have financially supported
this effort in California. For more information on this initiative, visit CELSOC’s
web site at www.celsoc.org.
Business Forecast 2000, Hiring Power, and Image Building Top the New ACE
Magazine Line-up
Check
out ACE magazine, Jan/Feb 2000 issue, for your Annual Spring 2000
Convention Registration information along with the following articles:
• Engineers working on the
construction of buildings and roads can look forward to more good times. That’s
the verdict of experts, who are nearly unanimous that a slight dip in the
economy in 2000 will be followed by a recovery in 2001. Check out the business
trends that will influence your firm in the near future in the March/April issue
of ACE.
• Also in the Jan/Feb issue:
What’s the most competitive market these days? For many, it’s the job
market. Find and keep people with skills your firm needs to stay successful.
Find out how to recruit and keep employees who “fit” your firm.
• We’ll also tell you how to
introduce children to the fun of engineering. Community involvement is a
time-tested path to improved image for engineers. Other Jan/Feb issue
highlights: Comity Licensure: A Search for Common Ground; What to Do When You
Hear “We Screwed Up!”; Keep the Software Police Away from Your Door; A Case
Study: Engineering Solutions Inc. of Aiea, Hawaii, proves Size Isn’t
Everything in Leading Design-Build Projects; Sustainable Development Strategies
and Sustainable Design Concepts from Malcolm Pirnie, Inc., of White Plains,
N.Y.; Engineering News; New Products; and Undercover Treatment Systems for
Specifiers.
ACE magazine is free to all employees of ACEC member firms. Be sure to
get your own personal subscription. Check us out online at: www.acec.org/ACEonline.
ACEC/RMF Holds Briefing on Turkish Earthquake
As
a follow-up to ACEC’s mission to Turkey last month, ACEC/Research and
Management Foundation (RMF) will participate with the U.S. Trade and Development
Agency, the World Bank, and the Federal Emergency Management Agency in a
briefing on business opportunities in Turkey. The half-day briefing will present
an overview of the ACEC/RMF mission findings, provide an update on World Bank
funding, and outline FEMA’s perspective on disaster preparedness and
mitigation. The briefing will take place on Wednesday, February 16, at the U.S.
Trade and Development Agency, Rosslyn, VA, from 8:30 a.m. to noon. (An
abbreviated briefing will take place on the West Coast in early March.) The
briefings are open to the public, but space is limited and pre-registration is
required. To register or for more information, contact ACEC’s Michele Moore (mmoore@acec.org).
A New Business Wrinkle: Copying Others
In
the “olden” days, successful businesses kept their business secrets to
themselves. Today, successful firms share their management skills with others,
and give you the opportunity to enjoy the same success. Zweig White, in
publishing 2000 Successful Firm Survey of A/E/P and Environmental
Consulting Firms reveals the day-to-day practices of the most successful
firms they know of. They report on firms growing more than 20% for the past
three years, have the highest net service revenues, and have the highest net
profits. How do they manage it? Everything they do, from compensation, billing
rates, marketing expenditures, opening branch offices, to setting leave
policies, and all the nitty-gritty of running a design firm is described in
relation to other firms of the same type and size. It’s up to you. You can get
all these secrets or you can pass them by. #L-2841, $275, $5 shipping/handling.
Order by fax 202-789-7220 or e-mail acec@acec.org, with Visa, Mastercard,
American Express, expiration date, contact name, and be among the first to get
“behind the scenes.”
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