Thursday, March 16, 2017 1:30 PM - 2:30 PM (Eastern Time (US & Canada))
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This online class carries 1.0 PDH (Professional Development Hour).
Curriculum Track: Business Management and Quality
Member Organization: National Events
Faculty: Rich Friedman, Friedman & Partners
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‘If you don’t ask, you don’t get!’ This truism particularly applies to gathering client/prospect feedback.
With so much valuable information to be gathered, it can be daunting to ask the right questions, of the right people, at the right time – and apply those findings to effect impactful organizational change.
Join Rich Friedman to examine the components of a successful client-prospect feedback program – including perception surveys, win/loss debriefs, and ongoing voice-of-the-client satisfaction surveys. You'll learn how firms go wrong, maximize your ROI, and achieve greatest organizational impact. You'll also review industry case studies, best practices, and lessons learned.
ACEC Members: $149