Email – The 7 Deadly Sins

Wednesday, August 1, 2018 1:30 PM - 3:00 PM (Eastern Time (US & Canada))

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This online class carries 1.5 PDHs (Professional Development Hours).

Curriculum Track: Business Management

Member Organization: National Events

Faculty: Nancy Rigassio and Nicole Mangino, XL Catlin

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Email is crucial to running your firm, but use it carelessly and you run the risk of creating a self-implicating weapon that leads to -- or exacerbates -- a claim. 

Which is why before you ever click "send", you have to check for the 7 Deadly Sins of Email:

  • Self-criticism
  • Blaming
  • Complaining
  • Colloquialism
  • Thoughtlessness
  • Self-indulgence
  • TMI (Too Much Information)

Join Nancy Rigassio to study real life examples of claims and the email sins that led the sender into a claim hell. You'll also:

  • Learn to recognize emails that could create a misunderstanding, exacerbate an issue, or implicate the sender in a claim
  • Identify inappropriate text (from actual claims) and consider alternative methods of communication
  • Explore best practices for writing well-drafted emails to communicate clear and concise messages
  • Learn a litmus test to evaluate your own emails before sending them (as well as preemptive actions to take after sending an email that fails the litmus test)


ACEC Members: $199
Non-members: $299

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Maureen Brown


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