Email – The 7 Deadly Sins

Wednesday, August 1, 2018 1:30 PM - 3:00 PM (Eastern Time (US & Canada))

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This online class carries 1.5 PDHs (Professional Development Hours).

Curriculum Track: Business Management

Member Organization: National Events

Faculty: Nancy Rigassio and Nicole Mangino, XL Catlin

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Email is crucial to running your firm, but use it carelessly and you run the risk of creating a self-implicating weapon that leads to -- or exacerbates -- a claim. 

Which is why before you ever click "send", you have to check for the 7 Deadly Sins of Email:

  • Self-criticism
  • Blaming
  • Complaining
  • Colloquialism
  • Thoughtlessness
  • Self-indulgence
  • TMI (Too Much Information)

Join Nancy Rigassio to study real life examples of claims and the email sins that led the sender into a claim hell. You'll also:

  • Learn to recognize emails that could create a misunderstanding, exacerbate an issue, or implicate the sender in a claim
  • Identify inappropriate text (from actual claims) and consider alternative methods of communication
  • Explore best practices for writing well-drafted emails to communicate clear and concise messages
  • Learn a litmus test to evaluate your own emails before sending them (as well as preemptive actions to take after sending an email that fails the litmus test)

 

Registration:
ACEC Members: $199
Non-members: $299

Click here for the faxable registration form
>> Click here to register.

 

Contact:
Maureen Brown
202-682-4349
education@acec.org

 

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For cancellations received at least 15 days prior to program date, ACEC will issue a full refund. For cancellations received between 14 days and 3 days prior to program date, ACEC will issue credits toward any ACEC online class, live or on-demand. Credits are valid for 6 months from issue date. For cancellations received 2 days or less before a program date, no refunds or credits will be issued. Refunds or credits will not be issued for "no-shows." Registrants may choose another online class or substitute attendee/s without penalty at any time. Contact education@acec.org for further information.

 

 

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