Wednesday, April 12, 2017 1:30 PM - 3:00 PM (Eastern Time (US & Canada))
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This online class carries 1.5 PDHs (Professional Development Hours).
Curriculum Track: Contracts and Risk Management
Member Organization: National Events
Faculty: Charles McIntyre, Director of Marketing, Cochran, Inc. and Harold Glaser, Director of Business Development, Kennedy/Jenks Consultants
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What makes clients choose your firm ... and keeps them coming back? It's the million dollar question.
The answer? A culture of superior customer service - one that blends the technical experience of engineers and project managers with the emotional component of firm values and psychology.
Join Harold Glaser and Charles McIntyre to learn useful tools that will help you create a customer-focused culture and deliver service that exceeds expectations. You'll examine how other companies combine technology with client service to establish high margins and repeat business from loyal customers. You'll also learn how to:
ACEC Members: $199