Top 10 Most Frequently Asked Questions
Don't see your question? Browse the extended list below.
How do I register for an online class?
To register for a live online class (or purchase an on-demand online class), you'll need to create an account. To do so, simply click on the "Register Now" button and when you are prompted to login, click "New Visitor Registration." You'll be asked to enter your contact information and select your firm's office branch. If your firm is a member of ACEC, but you do not see your office listed, please contact ACEC Membership at email@example.com. Once you have created an account, you'll be able to login and register for an online class or purchase products from our bookstore.
How do I receive the ACEC member discount on an online class?
Your account is connected to your firm's account in our database, so when you login and add an online class to your cart, the ACEC member rate will automatically appear.
I'm registering for an online class on behalf of my coworker, but I can't edit my contact info and replace it with theirs. What do I do?
Our system does not allow you to swap out your information for another coworker's. You can either create a login account for your coworker or you can simply register under your own name. When you register, you're not making it impossible for coworkers to attend the online class or receive PDH credit. You're only agreeing to receive all emails regarding that online class — including a payment and registration confirmation email as well as an email on the morning of the online class that contains a reminder of the login instructions, any presentation handouts, and a PDH request form. If you prefer to stay in the loop and receive these emails knowing that you'll have to forward them along to co-workers then please feel free to register under your own account.
I've registered for an online class but how do I login on the day of?
When you register for an online class, you should receive a confirmation email (if you don't please check your spam folder or contact firstname.lastname@example.org for assistance). The confirmation email contains a receipt of your payment, instructions for making sure your computer is WebEx compatible, and a unique link and password which will allow you to login to the live online class. On the morning of the online class, you'll also receive an email that contains a reminder of the login instructions.
I've registered for an online class, but now my coworker wants to attend too. Does she also need to register?
ACEC charges a registration fee per computer connection, not per person. So if you stream an online class in a conference room, then you can have as many people attend as you'd like. However, if you share the login instructions so that your whole office views the online class from their own desk, then you'll need to pay an extra registration fee for every computer that connected to the online class.
When I register for a live online class, will I also receive a copy of the recording?
No. ACEC sells on-demand recordings separate from our live online classes. If for some reason, you register for a live online class and are unable to attend, we're happy to transfer your payment to the on-demand recording.
How do I receive PDH credit for attending an online class?
PDH certificates are issued upon request only. Simply download the PDH request form and include the contact information of all your attendees as well as the title, speaker, and date of the online class. You can then email the completed request form to Regina Hockaday at email@example.com, and she will begin to process your request. All requests are processed within 30 days or less. Once your PDH certificate is ready, it will be uploaded to your RCEP account and you will receive an email that it is available for download. If you don't already have an RCEP account, one will be created for you.
One free PDH certificate is included with every online class registration fee. All additional certificates require a $25 processing fee each.
How do I retrieve my PDH certificate from RCEP?
Once logged into the RCEP System at www.rcep.net under your account select "PDHs History." Set the date range to include the date of the activity attended then hit the gray "Search" button. To the right of the activity title displayed, select the "Printer Icon" to display and print the Certificate of Completion.
If you have any trouble downloading your certificate, please contact La'Creshea Makonnen at firstname.lastname@example.org for assistance.
How many PDH credits will I receive after attending an online class?
Most ACEC online classes last 90 minutes and are therefore worth 1.5 PDHs. However, we do have a small selection of online classes that last only 60 minutes and are therefore worth 1.0 PDH. The number of PDHs will be listed in the description of the online class.
If I purchase an on-demand online class, will I receive a CD of the recording?
No, when you purchase an on-demand online class, you immediately download a PDF that includes the slideshow presentation as well as a link and a password on the first page of the PDF which allows you to stream the online class recording.
Can I stream an on-demand online class an unlimited number of times?
No. On-demand online classes can each be streamed three times, at any time. There is no expiration date by which you must use all three of your viewings.
My order confirmation page says that I only have seven days to download the on-demand online class. Does this mean that I have to view it within seven days?
No. The link to download the on-demand online class will expire in seven days, so you'll need to download the PDF and then save it to your computer. You'll then be able to use the link and password on the first page of the PDF to stream the recording whenever it suits your schedule.
Can I receive PDH credit for an on-demand online class?
Yes! Simply follow the instructions above for submitting a PDH request for a live online class. All on-demand online classes are worth the same number of PDHs as their live counterparts.
What is an Online Class 10-Pack?
The ACEC 10-Pack allows you to receive 30% discount on either live or on-demand online classes. Instead of paying $199 per individual online class, your 10-pack rate becomes just $140 per - that's equivalent to "Buy 7, Get 3 Free."
Can I buy a 10-Pack and use it on both live and on-demand online classes?
No. ACEC offers a 10-Pack exclusively for live online classes and one exclusively for on-demand online classes. They are not interchangeable.
How do I redeem and online class using my 10-Pack?
Go to the ACEC Business Resource Center and click on the "Redeem Your 10-Pack" link at the bottom of the left side-bar menu. Once you have logged in and selected your 10-Pack, you'll be able to register for live online classes or purchase on-demand online classes for no additional cost. The price in your cart should appear as $0.
Since I purchased the 10-Pack under my account, do I have to be logged in to redeem online classes with it?
Anyone from your office branch can login under their account and follow the instructions above to use a 10-Pack. They do not have to be logged in under your account.
After I've purchased a 10-Pack, do I have to select all 10 online classes right away?
No, you can redeem an online class with your 10-Pack whenever you find one that sparks your interest. There is no expiration date by which you need to use your 10-Pack. It will not expire until you've redeemed 10 online classes.
I don't see an answer to my question on this page. What should I do?
Please contact us at email@example.com with any additional questions. We will be happy to assist you.
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