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CASE Tool 1-2: Developing a Culture of Quality CASE Toolkit 


Committee Culture is hard to define in an organization but it is a key part of what gives a design firm character and underlies many of the decisions made in the practice. A significant part of a firm’s culture needs to focus on quality and it needs to be infused throughout an organization. Without quality, a design practice cannot exist for the long term. Poor quality will be reflected in dissatisfied clients, loss of repeat business, legal claims, lack of employee engagement, and increased business risk. On the other hand, producing high-quality work will result in satisfied clients who provide opportunities for future business, reduced legal claims, more satisfied employees, and higher profit margins due to less rework. 


CASE Tool No. 1-2, Developing a Culture of Quality was developed to identify some ways to drive quality into a firm’s culture. It is recognized that every firm will develop its own approach to developing a culture of quality but following these 10 key areas offer a substantial starting point. The tool includes the attached white paper and PowerPoint presentation that can be customized to facilitate the overall discussion. 

It is the second tool related to the First Foundation for Risk Management, Culture. 
Available for immediate download. Hard copy not available.
The complete library of coalitions documents is free to current ACEC Coalitions members. For information on joining ACEC Coalitions, please contact Michelle Kroeger, Coalitions Director, at
Resource Type

Coalition Publication

Topic Area

CASE, Coalition


December 7, 2018

Resource Link

View Resource

ACEC Member Price

$ 15.00

Coalition Member Price

$ 0.00

Non-Member Price

$ 15.00

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