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Claims happen. But contrary to popular belief, you can’t always blame them on technical errors. Non-technical factors can also be the primary causes of claims and can play a role in increasing tensions after a technical error is discovered. 

Join Nicole Mangino and Nancy Rigassio to identify 10 common non-technical behaviors that often result in and exacerbate claims. You’ll examine these behaviors and the system practices that support them, as well as identify pro-active steps you can take to mitigate and avoid these behaviors and the claims they drive.


  • Identify 10 behaviors that lead to claims
  • Develop internal practices to prevent behaviors that lead to claims
  • Develop internal practices to mitigate claims based on non-technical actions
  • Review real-life examples of how to respond when claims arise

This online class will also provide examples of how to develop related best practices for preventing and mitigating technical issues and address the importance of internal quality assurance and review procedures to aid in preventing project errors, increasing awareness of potential safety issues, and fostering an understanding of the long term impacts of project issues, both internally and for third parties.

Presenter: Nicole Mangino, XL Catlin and Nancy Rigassio, Executive Claims Counsel, AXA XL, A Division of AXA

Course Type

Online Class

Delivery Type

On Demand, Online, Self-Paced

PDH Credit


Price (Member)


Price (Non-Member)


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