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It began with a call from a client who suspected the site closure letter a consultant gave them was fake. And they were right. Thus began a year-long journey into the mind and work product of an employee who was willing to do anything to avoid confrontation. 

Join Michael Yost and Aaron Mann as they share an actual incident and response to demonstrate how conflict avoidance can damage the trust placed in your organization—and how transparent honesty can rebuild it.


  • Detail the threat of conflict avoidance to ethical decision-making, including identifying potential conflict avoidance triggers within your organization and strengthening your ethics program and internal training to combat these triggers.
  • Learn how to examine your company culture if you discover employee wrongdoing with regard to dishonesty, recognizing that the key question in the minds of clients/regulators is not the act itself but whether your company culture contributed to or caused the act to occur
  • Explore how to rebuild the trust between your company and your clients/regulators when it has been damaged by a dishonest employee

Presenters: Michael
Yost, Chief Legal Office and Aaron
Mann, Principal, Senior Attorney, Litigation, Terracon
Course Type

Online Class

Delivery Type

On Demand, Online, Self-Paced

PDH Credit


Price (Member)


Price (Non-Member)


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