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COVID-19 has hit the A/E industry hard. Even best-case projections suggest we’ll see a long period of reduced work before it gets better – mostly because our clients have less work to give. In the 2008-2009 recession, 38% of firms were pricing work below cost at least 50% of the time just to keep people busy. How can you possibly compete – and win – against firms willing to lose money? 

Join Ryan Suydam to learn a framework for managing the Client Experience (CX) as a method for “co-creating value” with your clients in a down market in order to sustain – and grow – when all your competitors are contracting.


  • How to stand out in a competitive market with new ways to co-create value with clients
  • Why now is the best time to pour energy into designing and delivering compelling client experiences
  • What’s required to create and sustain a CX transformation in their firm
  • Case studies of how firms, large and small, created and captured revenue and profit from CX

Presenter:Ryan Suydam, Client Savy

Course Type

Online Class

Delivery Type

On Demand, Online, Self-Paced

PDH Credit


Price (Member)


Price (Non-Member)


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