Course
COVID-19 has hit the A/E industry hard. Even best-case projections suggest we’ll see a long period of reduced work before it gets better – mostly because our clients have less work to give. In the 2008-2009 recession, 38% of firms were pricing work below cost at least 50% of the time just to keep people busy. How can you possibly compete – and win – against firms willing to lose money?
Join Ryan Suydam to learn a framework for managing the Client Experience (CX) as a method for “co-creating value” with your clients in a down market in order to sustain – and grow – when all your competitors are contracting.
TAKEAWAYS:
- How to stand out in a competitive market with new ways to co-create value with clients
- Why now is the best time to pour energy into designing and delivering compelling client experiences
- What’s required to create and sustain a CX transformation in their firm
- Case studies of how firms, large and small, created and captured revenue and profit from CX
Presenter:Ryan Suydam, Client Savy