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As clients demand more value for lower cost, the resulting project bids can leave little room for margin or contingency, let alone profit. And when clients inevitably request changes, you’re soon in the red.

In a professional service industry, it’s easy to default to “”the client is always right” … but it’s also costly and unnecessary!

You don’t have to bend over backwards or work “”off the books”” just to keep clients happy and budgets under control. Simple attitude changes can help your firm manage client expectations in a productive, and even profitable way.

Join Heath Suddleson to learn how you can:

  • Clarify expectations before the work is awarded
  • Redefine expectations that may be too onerous
  • Serve the client after the work is awarded without engaging in corporate charity
  • Help your client understand the value you provide and why they should hire you again
Course Type

Online Class

Delivery Type

On Demand, Online, Self-Paced

PDH Credit


Price (Member)


Price (Non-Member)


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