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To establish a steady flow of new projects, you need clients who will view you and your firm as a valuable, strategic partner. And for clients, that means a partner who can communicate and respond meaningfully — not frequently, but meaningfully.

Get proactive about delivering exceptional client experience every time.

Join Mike Phillips to learn how you can implement a tracking process that monitors clients’ perceptions and gives them an easy way to communicate if they’d like to make changes — enabling your firm to deliver a positive project experience and satisfied clients.


  • Learn how to identify when and where client perceptions are going off track
  • Discover six simple techniques to track and understand what your clients are really thinking
  • Lead your teams to higher levels of client and employee satisfaction built around effective relationships
Course Type

Online Class

Delivery Type

On Demand, Online, Self-Paced

PDH Credit


Price (Member)


Price (Non-Member)


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