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With real-world examples, this session reveals pitfalls and best practices in communication and documentation throughout a project. Communication is like a project’s “glue”—strengthening or weakening project relationships. And, let’s face it, engineers are judged by documentation: proposals, contracts, CDs, reports, email, and more. You’ll come to appreciate cautionary words and project templates, examine a proven change-management model, and learn how proactive communication and consistent documentation can help you manage risk and deliver successful projects.

Learning Objectives:

  • Understand, through real-life examples, how poor documentation and breakdowns in communication can lead to disputes and claims.
  • Establish a proactive project communication plan that can be tailored for varying projects; and review documentation triggers in key areas throughout the life-cycle of projects.
  • Create a library of project management templates to establish a consistent documentation management program within their practices.

Presenters: Diane P. Mika, Vice President, Director of Risk Management Education, Berkley Design Professional

Course Type

Online Class

Delivery Type

On Demand, Online, Self-Paced

PDH Credit


Price (Member)


Price (Non-Member)


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