Deliver the Service Your Clients Expect

Tuesday, July 23, 2019 1:30 PM - 2:30 PM (Eastern Time (US & Canada))

07-23-2019 01:30 PM 07-23-2019 02:30 PM 15 Deliver the Service Your Clients Expect Deliver the Service Your Clients Expect Online ACEC acec@acec.org false MM/DD/YYYY add to calendar

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This online class carries 1.0 PDH (Professional Development Hour).

Curriculum Track: Marketing & Business Development

Member Organization: National Events

Faculty: Charles McIntyre, Director of Marketing, Cochran, Inc. and Harold Glaser, Director of Business Development, Kennedy/Jenks Consultants

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From online shopping or ordering a coffee to calling the cable company or stopping at the pharmacy, you're only one of many service interactions your client will experience in any given day ... and they won't hesitate to compare you to the cashier behind the counter.

How do you stack up against an Amazon consumer experience? And why should you care?

Join Harold Glaser and Charles McIntyre to define client service for technical professionals. You'll learn crucial lessons from great (and poor) service providers so that you can draw from these experiences to become a valued part of your own client’s workday.

You'll also explore the importance of reaching for Utopia: the perfect combination of an excellent technical offering, provided to the right clients, AND delivered with great service!

TAKEAWAYS:

  • Understanding the value of client service as a differentiator to build your business
  • Seeing the common pitfalls in providing service during a project
  • Planning your client service approach to get started on the right foot

 

Registration:
ACEC Members: $179
Non-members: $279

Click here for the faxable registration form
>> Click here to register.

Contact:
Maureen Brown
202-682-4349
education@acec.org

 

X Did you know ...? All ACEC Online Classes carry 1-1.5 PDH credits. For more information check out our complete list of FAQs. Find My Answer >>

 

Refunds, Credits, Substitutions, and Cancellations

To successfully access an ACEC live or on-demand online class, you must be using Windows 7 or higher.

For cancellations received at least 15 days prior to program date, ACEC will issue a full refund. For cancellations received between 14 days and 3 days prior to program date, ACEC will issue credits toward any ACEC online class, live or on-demand. Credits are valid for 6 months from issue date. For cancellations received 2 days or less before a program date, no refunds or credits will be issued. Refunds or credits will not be issued for "no-shows." Registrants may choose another online class or substitute attendee/s without penalty at any time. Contact education@acec.org for further information.

 

 

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