Manage Client Expectations Without Losing Your Shirt (or the Next Job!)

Wednesday, November 29, 2017 1:30 PM - 3:00 PM (Eastern Time (US & Canada))

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This online class carries 1.5 PDHs (Professional Development Hours).

Curriculum Track: Leadership and Ethics

Member Organization: National Events

Faculty: Heath Suddleson, PSP, President, Executive Achievement, LLC

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As clients demand more value for lower cost, the resulting project bids can leave little room for margin or contingency, let alone profit. And when clients inevitably request changes, you’re soon in the red.

In a professional service industry, it's easy to default to "the client is always right” … but it’s also costly and unnecessary!

You don't have to bend over backwards or work "off the books" just to keep clients happy and budgets under control. Simple attitude changes can help your firm manage client expectations in a productive, and even profitable way.

Join Heath Suddleson to learn how you can:

  • Clarify expectations before the work is awarded
  • Redefine expectations that may be too onerous
  • Serve the client after the work is awarded without engaging in corporate charity
  • Help your client understand the value you provide and why they should hire you again

 

Registration:
ACEC Members: $199
Non-members: $299

Click here for the faxable registration form
>> Click here to register.

 

Contact:
Maureen Brown
202-682-4349
education@acec.org

 

 

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