Wednesday, November 29, 2017 1:30 PM - 3:00 PM (Eastern Time (US & Canada))
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This online class carries 1.5 PDHs (Professional Development Hours).
Curriculum Track: Leadership and Ethics
Member Organization: National Events
Faculty: Heath Suddleson, PSP, President, Executive Achievement, LLC
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As clients demand more value for lower cost, the resulting project bids can leave little room for margin or contingency, let alone profit. And when clients inevitably request changes, you’re soon in the red.
In a professional service industry, it's easy to default to "the client is always right” … but it’s also costly and unnecessary!
You don't have to bend over backwards or work "off the books" just to keep clients happy and budgets under control. Simple attitude changes can help your firm manage client expectations in a productive, and even profitable way.
Join Heath Suddleson to learn how you can:
ACEC Members: $199