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We each speak our own language based on our background, history, mood, training, and what we had for breakfast. Just because you’ve been communicating since you left the womb doesn’t mean you handle conflict, confusion, and misunderstandings well. In this webinar, get the tools to be a more effective communicator in tough situations. You’ll use these techniques personally as well as professionally.

You’ll get:

  • Seven keys to effective communication
  • Five ways to handle conflict and how to choose which way to use when
  • How to get into a discovery mode instead of a blaming mode

Presenter: Karen Susman, Karen Susman and Associates, Presentation Skills Coach/Witness Preparation/Interview Skills and Speaker, Bore No More!

Course Type

Online Class

Delivery Type

On Demand, Online, Self-Paced

PDH Credit


Price (Member)


Price (Non-Member)


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