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From online shopping or ordering a coffee to calling the cable company or stopping at the pharmacy, you’re only one of many service interactions your client will experience in any given day … and they won’t hesitate to compare you to the cashier behind the counter.

How do you stack up against an Amazon consumer experience? And why should you care?

Join Harold Glaser and Charles McIntyre to define client service for technical professionals. You’ll learn crucial lessons from great (and poor) service providers so that you can draw from these experiences to become a valued part of your own client’s workday.

You’ll also explore the importance of reaching for Utopia: the perfect combination of an excellent technical offering, provided to the right clients, AND delivered with great service!


  • Understanding the value of client service as a differentiator to build your business
  • Seeing the common pitfalls in providing service during a project
  • Planning your client service approach to get started on the right foot
Course Type

Online Class

Delivery Type

On Demand, Online, Self-Paced

PDH Credit


Price (Member)


Price (Non-Member)


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