Course
With email as a primary method of communication, this typically productive tool may become a self-implicating weapon that leads to, or exacerbates, a claim.
With real life claim examples, the audience will recognize emails that caused miscommunication, exacerbated an issue, and inculpated the sender in a claim.
This program identifies the 7 Deadly Sins of Email: Self-criticism, Blaming, Complaining, Colloquialism, Thoughtlessness, Self-indulgence, and TMI (too much information), offers examples of each, and shows how each one led the sender into a claim hell.
TAKEAWAYS:
- Recognize email communication that could create a misunderstanding, exacerbate an issue, or implicate the sender in a claim
- Through the study of emails from actual claims, Identify inappropriate text and consider alternative methods of communication
- Explore best practices for writing well-drafted emails to communicate clear and concise messages
- Learn a litmus test to evaluate your own emails before sending them (as well as preemptive actions to take after sending an email that fails the litmus test)