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With email as a primary method of communication, this typically productive tool may become a self-implicating weapon that leads to, or exacerbates, a claim.

With real life claim examples, the audience will recognize emails that caused miscommunication, exacerbated an issue, and inculpated the sender in a claim.

This program identifies the 7 Deadly Sins of Email: Self-criticism, Blaming, Complaining, Colloquialism, Thoughtlessness, Self-indulgence, and TMI (too much information), offers examples of each, and shows how each one led the sender into a claim hell.


  • Recognize email communication that could create a misunderstanding, exacerbate an issue, or implicate the sender in a claim
  • Through the study of emails from actual claims, Identify inappropriate text and consider alternative methods of communication
  • Explore best practices for writing well-drafted emails to communicate clear and concise messages
  • Learn a litmus test to evaluate your own emails before sending them (as well as preemptive actions to take after sending an email that fails the litmus test)
Course Type

Online Class

Delivery Type

On Demand, Online, Self-Paced

PDH Credit


Price (Member)


Price (Non-Member)


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