Courses

From online shopping or ordering a coffee to calling the cable company or stopping at the pharmacy, you’re only one of many service interactions your client will experience in any…

Your water and electric utility clients are facing new requirements for physical and cyber risk assessments, risk management processes, and emergency response planning. These clients will be looking to you…

If your car isn’t running right you call a mechanic, but if your company sputters and wheezes, it’s your job to diagnose and fix the problem. By regularly monitoring key…

Aristotle Onassis said, “The secret of business is to know something that nobody else knows.” In a world of intense competition for A/E services, firms that uncover hidden client needs…

On average, 70% of your client’s fact-finding, opinion-building, and decision-making is done before they raise their hand and say: “I need an engineer.” That means 70% of the selection process…

Available on 8/23. “All things being equal, people will work with people they like; all things not being equal, they still will.” – John Maxwell If you’re not winning the…

Today’s professional services buyers are inundated with marketing messages from all directions. The marketplace is crowded, competition is fierce, and differentiation is difficult. So how do you connect and engage…

Available on 7/8 Difficult conversations with clients, employees, and partners are an inevitable part of business. Still, few professionals have any formal training in how to properly manage conflict. Instead,…

The Trump Administration has made significant changes to its review of H-1B visas, which engineering firms use to hire foreign nationals when qualified Americans are not available. These changes include:…

How much of a factor is price? What are owners really asking for in the RFP? How do owners review responses to a solicitation? Is best value really best value? No…