The Realities of Client Behavior

Thursday, September 6, 2018 1:30 PM - 2:30 PM (Eastern Time (US & Canada))

09-06-2018 01:30 PM 09-06-2018 02:30 PM 15 The Realities of Client Behavior The Realities of Client Behavior Online ACEC acec@acec.org false MM/DD/YYYY add to calendar

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This online class carries 1.0 PDH (Professional Development Hour).

Curriculum Track: Business Management

Member Organization: National Events

Faculty: Jim Creedon, President, Creedon Management Associates

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Feel like your proposals and client interactions are a shot in the dark?

Boost your business development efforts with critical information to understand, analyze, and act on what clients are really expecting in today’s market.

Join former client Jim Creedon for a program based on real experience, not sales theory. You'll leave this 60-minute session ready to:

  • Understand how clients process information on you and your competition
  • Learn methods to assess client expectations and incorporate the information in your sales program and proposal development process
  • Learn what really attracts a client’s attention and how to use it to your advantage
  • Convert managing expectations and service delivery into higher profit margins and return business
  • Go behind the curtain to develop business processes based on what motivates a client to exclusively use your company

 

Registration:
ACEC Members: $179
Non-members: $279

Click here for the faxable registration form
>> Click here to register.

 

Contact:
Maureen Brown
202-682-4349
education@acec.org

 

X Did you know ...? All ACEC Online Classes carry 1-1.5 PDH credits. For more information check out our complete list of FAQs. Find My Answer >>

 

Refunds, Credits, Substitutions, and Cancellations

To successfully access an ACEC live or on-demand online class, you must be using Windows 7 or higher.

For cancellations received at least 15 days prior to program date, ACEC will issue a full refund. For cancellations received between 14 days and 3 days prior to program date, ACEC will issue credits toward any ACEC online class, live or on-demand. Credits are valid for 6 months from issue date. For cancellations received 2 days or less before a program date, no refunds or credits will be issued. Refunds or credits will not be issued for "no-shows." Registrants may choose another online class or substitute attendee/s without penalty at any time. Contact education@acec.org for further information.

 

 

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