Courses

From online shopping or ordering a coffee to calling the cable company or stopping at the pharmacy, you’re only one of many service interactions your client will experience in any…

Your water and electric utility clients are facing new requirements for physical and cyber risk assessments, risk management processes, and emergency response planning. These clients will be looking to you…

Does your A/E firm have a sound firearm policy? If not, it’s time to take an in-depth look at the implications and risks when employees carry firearms into the workplace.…

Is an Employee Stock Ownership Program the right transition strategy for your firm? Join Bob Massengill to compare ESOPs to other transition strategies, including third-party sales and internal buyouts.You’ll quickly…

Available on 7/8 Difficult conversations with clients, employees, and partners are an inevitable part of business. Still, few professionals have any formal training in how to properly manage conflict. Instead,…

Today’s professional services buyers are inundated with marketing messages from all directions. The marketplace is crowded, competition is fierce, and differentiation is difficult. So how do you connect and engage…

Available on 8/23. “All things being equal, people will work with people they like; all things not being equal, they still will.” – John Maxwell If you’re not winning the…

On average, 70% of your client’s fact-finding, opinion-building, and decision-making is done before they raise their hand and say: “I need an engineer.” That means 70% of the selection process…

Aristotle Onassis said, “The secret of business is to know something that nobody else knows.” In a world of intense competition for A/E services, firms that uncover hidden client needs…

If your car isn’t running right you call a mechanic, but if your company sputters and wheezes, it’s your job to diagnose and fix the problem. By regularly monitoring key…